Returns

Return Policy

Original artworks are considered final sale items.

We offer a 15 day money back guarantee for the Fine Art Limited Edition Prints. If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of receipt and receive a full refund for the price of the product, as long as you send the items back to us in the original packaging, and in the same condition as received.

Shipping charges will not be refunded. For purchases made with free shipping, a $25 shipping fee will be deducted from the refund.

How To Return your prints

You may return your prints for a full refund (excluding shipping charges) by following these simple steps:

Step 1. Send us an email to elartecubano@gmail.com within fourteen (14) days of your delivery date

Step 2. Carefully repackage the piece in the original tube

Step 3. Address the package to: 

El Arte Cubano
3027 Sacramento Street
San Francisco, CA 94115

Step 4 – Ship your return package using a traceable shipping method with signature required and email the shipping details (including tracking number) to elartecubano@gmail.com

El Arte Cubano is not responsible for undelivered returns.

We will process your return and the amount owed will be refunded to your original source of payment within 7 business days of your merchandise return.